Rotation paused, pinned or skipping

Troubleshooting · Start with the smallest change

12

1. Check pause and pin

   Reveal the ticker’s playback controls. If rotation is paused, use Resume rotation. If a matchup is pinned, release the pin. A pinned or paused matchup remaining in frame is expected behavior.

2. Check how much content is enabled

   Open Leagues and inspect your filters. If only one eligible matchup remains, the ticker cannot rotate through matchups you excluded. Enable more leagues or test All matchups.

3. Give the reveal time to finish

   Detailed mode shows scores first, then player context. Long headlines and player panels affect how long a matchup needs. Previous/next actions can queue transitions rather than jump instantly; avoid repeatedly clicking while the ticker is moving.

4. Check visible-tab behavior

   Return to the visible video tab. Rotation pauses while the ticker is inactive or hidden and follows a shared playback timeline across visible tabs. A short first-party support/review/sponsorship announcement temporarily locks playback controls; normal rotation resumes afterward.

If it still happens

Tell us whether pause or pin was active, how many matchups were enabled, the Speed setting and whether the tab was visible. A short recording is useful. Collect the right information and send a report →

These guides describe SnapLine 1.1.1. Older versions may have different controls; find your version at the bottom of Settings.